10天美语突破教程 (6-3)

      E&C 2005-1-8 10:26
10天美语突破教程

第六天

Shopping in America

Conversation C
Complaining about Some Purchases

[Three weeks after Anna, Will, and Masahiro went to the mall]

Anna: Hi Masahiro! How's it going?

Masahiro: Fine, I guess. How about you?

Anna: Busy. Guess who's coming our way?

Will: Hi guys! What's up?

Anna: Nothing much. We just ran into each other.

Will: That's nice. So Masahiro, how's the coffee maker working?

Masahiro: Actually, it doesn't work well. It was a waste of money. I guess I should have shopped around for a good one.

Anna: Why don't you take it back?

Masahiro: I'd like to, but I've misplaced the receipt.

Will: Well, if it's any consolation, my shopping wasn't all that great either. I wish I'd never bought Stephanie a necklace. Just last night she was telling me how she wished she had Liz Taylor's new perfume.

Anna: That makes three displeased shoppers. Guess what? The camera I bought and shipped to Mike just this morning is now on sale! It's a pity that I bought it then. Then again, I guess I shouldn't complain. It was a good buy, even though I didn't get the best deal on it. Anyway, Masahiro, I suggest you look for that receipt and just go to the Complaints Department and say "I'd like to exchange this, please." It's as simple as that. And Will, it's not too late for you to ask for a refund.

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New Words and Expressions

1. I regret buying. . . is a very frequently employed shopping-related expression used to refer to purchases a shopper is not happy with.

2. Why don't you take it back? is a commonly asked question that usually serves as a suggestive response to a shopper's complaint about a purchase. By asking this question, the speaker urges the hearer to return the item s/he is clearly not satisfied with.

3. I wish I'd never bought . . . is another commonly used expression of complaint.

4. A good buy is used to refer to a purchase that the shopper is very pleased with--usually a great/discount deal.

5. The best deal refers to the cheapest and most satisfying purchase price.

6. The Complaints Department, as the name suggests, is the section of the store that takes Customer complaints and grants requests for refunds, requests to exchange items, and so on.

7. A refund simply refers to the money paid for an item returned to a store. This money is given back to the shopper.

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